The COVID-19 situation leads us to contact you today to keep you informed of developments concerning Gosselin's in-store and online activities. We have taken steps to ensure a safe environment for our customers and employees.
First and foremost, we encourage everyone to listen carefully to the recommendations of health professionals and to practice good hygiene.
In-store hygiene measures
We make sure to regularly clean any work surface, our employees will be equipped with gloves for handling the material and also to conclude transactions and gloves will be made available to customers for handling the material on display. We will try to minimize in-store traffic to a maximum of 5 customers at a time. We also limit payment methods to debit and credit cards.
We have also asked any staff member who is not feeling well to stay home. Any staff members who have recently travelled or are looking to travel abroad have been asked to isolate themselves for 14 days upon their return, as recommended by the government.
Gosselin College: Cancellation of private and group courses and photo workshops
We have decided to cancel all private classes, group classes and photo workshops scheduled between March 17th and March 29th inclusively. For clients who have a reservation during this period, a Gosselin representative will contact you in the next few days to postpone your reservation to a later date.
Rental: cancellation of service
In order to limit the handling of the equipment, the rental service has been suspended until further notice.
Buying back: cancellation of service
Buy-back service is suspended until further notice.
Free delivery (web orders)
We strongly encourage our customers to conduct their transactions via our website. To do so, we will offer from today free shipping on all web orders (excluding Photo Lab orders).
Pick-up of an order in store
For all new transactions made online, we are removing the option to pick up in-store today.
Temporary closure of the Gosselin stores
The Gosselin Stores are now closed for an indefinite period. This decision follows Premier Legault's announcement to close all non-essentials services.
We invite you to consult our store hours here if they should change. In addition, our customer service team will be able to answer any questions you may have.
Events are evaluated on a case-by-case basis, and we will inform you of any changes or modifications in the coming days.
We take this event seriously and will continue to closely monitor the situation and follow any recommendations made by our Quebec and Canadian governments.
The Management Team