Frequently Asked Questions

Where am I going to receive my items?

Items will be delivered by Canada Post at the address you picked when you placed your order.

How do I track my order?

Once your items are in Shipped status, a tracking number is generated. You can click the "Track Shipment" link above to track your shipped items, or click the tracking number in your Shipment Notification email. Your items will ship as they become available. If you have multiple items on your order they may deliver at different times. For more details, refer to Shipping & Delivery  in Online Help.

Do I have to be available at home to pick up items upon delivery?

NO. If you plan on not being available, you can request your items to be delivered at the nearest post office and pick them up when you can. However, please note that the person picking up the package must be the owner of the credit card used to place the order.

For orders of $1,000 or more, a Delivery Notice will be left at your place by Canada Post and you will have to pick it up there. The person coming to pick it up must be the owner of the credit card used to place the order and a valid photo ID will be required.

How do I cancel or edit my order?

You can cancel of modify your order even when we started processing it by logging into your account and clicking on My orders.