Shipping

If I place my order today, how long will it take to receive it? Will it be shipped the same day?

We always work very hard to get your order to you as quickly as possible.

- For products in stock in our Laval warehouse, delivery times are between 2 and 5 business days*.

- For products in stock in another one of our stores that require a transfer, the delivery time will be between 3 and 7 business days*.

- If the item is not in stock, we need to request it from our suppliers. Once the item is received, we will deliver it to you within the time frame mentioned above.

* Please note that these delays may vary due to unpredictable circumstances  from our shipping partners

Do I have to be home to receive my items?

No, if you are not home, a delivery notice from Canada Post will be left at your home and you will have to come to the post office to pick it up.

The cardholder of the credit card used for payment must be the person who will pick up the package along with a photo ID.

You can also pick up your order in store for free if that is easier for you! When your order is ready, you will receive a confirmation email indicating that your package is ready for pickup.

Simply go to the store you have chosen with the following documents:

  • The order confirmation email
  • Photo identification
  • The credit card used for the purchase
Do you ship everywhere in Canada?

Yes, we deliver everywhere within  Canada. However, for Yukon, Northwest Territories and Nunavut, additional fees apply due to the distance from our shipping center.
Do you deliver outside of Canada?

Currently, Gosselin only sells and delivers exclusively within Canada.
How do I track my package?

To track your package, please go to the “Your Account” page, under the “Orders” tab, find the order in question, click on it and then click on "Track order".
Once your order has shipped, you will also receive a tracking number from our carrier.

Returns

How do I return items?

Gosselin wants you to be completely satisfied with your purchase.

If, for any reason, you wish to return or exchange an item, we will gladly do so within 14 days of any in-store purchase and within 14 days of receiving your online order.

You can return or exchange an item by visiting the Gosselin store of your choice with your original invoice received in store (or by email for online orders), identification, and the credit card used to complete your purchase.

If your purchase was made online, you can also return an item by requesting assistance from our customer service team. For details, please visit our “Returns and Refunds” page

For our return and refund policy and detailed information on the process, please refer to the Returns and Refunds section.
I want to return my item by mail. Do I have to pay for shipping?

No. If the product you received is defective or is the incorrect one, Gosselin will pay for the return shipping.

If you simply wish to return an item within 14 days of receiving or picking up your order, Gosselin will also cover the return shipping fees.
How long do I have to return an item?

According to Gosselin's policy, for any online purchase, you have 14 days to request an exchange or return, starting from when the product was delivered. For purchases made in-store, you have 14 days from the time of purchase.

For more information on our return and refund policy, please visit our “Returns and Refunds” section.

Online or In-store purchases

What payment methods do you accept?

Gosselin Photo and Video accepts cash (in-store), Visa, MasterCard, Gosselin and Collège Gosselin gift cards, Prepaid Photo Card (for photo printing, in-store only). In addition, we offer financing with Flexiti.
What taxes will be applied to my order?

The taxes applied to your order are calculated according to the province of delivery.
Can you help me place my order online?

Certainly, it would be our pleasure!

If you are having trouble placing your order online or just want some help, we are here for you!

Please contact our Customer Service via live chat or by phone at 1-844-882-3999.

Our opening hours are:

  • Monday to Wednesday: 9 a.m. to 6 p.m.
  • Thursday to Friday: 9 a.m. to 9 p.m.
  • Saturday to Sunday: 10 a.m.to  5 p.m.*

*Eastern Standard Time
How does Flexiti financing work?

Flexiti is a fast, simple and flexible form of financing. You can use it to pay for your purchases in store or online.

Pick a plan that best suits your budget. Choose between equal monthly payments, deferred payments (only available in-store), or simply use it like a regular credit card.*

Think of your FlexitiCard as a credit card with the added benefit of financing. Plus, you won't need to apply every time you want to use it here, or anywhere in the Flexiti network.

This is how you pay using Flexiti:

Online: During checkout, select Flexiti as your payment method. You'll be prompted to apply for Flexiti or enter your existing Flexiti account number. From there, select your financing plan and complete your purchase.

In-store: Talk to a Gosselin sales representative to apply and make purchases with Flexiti.

For more information, including terms and conditions, visit the “Quick and Easy Financing” page.
How can I view a past order?

All your orders will be kept online in your account. To access them, please go to “Your Account” page and click on the “Orders” tab. Alternatively, you can contact us at info@gosselinphoto.ca
I would like to buy online and pick up in store. Is this possible?

Of course, this is an option we offer to our customers, and it's always free!

When you place your order, at “Delivery/Pick-up” step, choose the option “Pick-up in store”.

Then, select your preferred store and proceed to check out to complete your order. 

When your order is ready, you will receive an email instructing you to go to the  selected store to pick up your order. For more information regarding buy online and pick-up in store, please visit our “Shipping and Delivery” page.
I would like to get some advice before I place my online purchase. Who can I contact?

You can contact our Customer Service department, we will be happy to answer any questions and offer advice. Here is how to reach us:

By live chat or by phone at 1-844-882-3999

  • Monday: 9 a.m. to 4:30 p.m.
  • Tuesday and Wednesday: 9 a.m. to 6 p.m.
  • Thursday and Friday: 9 a.m. to 9 p.m.
  • Saturday and Sunday: 10 a.m. to 5 p.m.

*Eastern Standard Time

By email at info@gosselinphoto.ca (available 24/7)
I can't make a transaction on your site, I get an AVS error message. What does this mean?

AVS is an acronym for "Address Verification System". This means that when you entered your billing information, you did not use the same billing information that is associated with your credit card.

You can easily change the shipping address, but the billing address must match the one associated with your payment method.

Gift cards

How do I use a gift card online?

If you want to pay for your purchases with a gift card online, it's easy!

At checkout,  (after you have entered your shipping address and chosen your shipping method), enter your gift card number in the appropriate box..

You can use as many gift cards as you wish.

When you click Apply, we will tell you how much you will use today and how much will remain on your gift card.

To learn more about our gift cards or to purchase one, please visit our gift card page.

Out-of-stock

How long will it take for an out-of-stock item to become available?

When an item is out of stock, we must request it from our suppliers. The delay may vary from one supplier to another, especially when the item is out of stock on their end.

However, rest assured, we will keep you informed throughout and as soon as we receive it, we will deliver it without delay!

Special orders

I am looking for a particular product from a brand you distribute, but I can't find it on your website. Is it possible to order it anyway?

Yes, absolutely! Gosselin Photo and Video is proud to be THE photo and video specialist in Quebec.

We can order any product or brand even if we don't have it on the site right now.

Please contact Customer Service or call your prefered store to place an order.

You can find the number for all our stores here.

Here is how to reach Customer Service:

  • By live chat
  • By phone at 1-844-882-3999
  • Monday to Friday: 10 AM to 6 PM*
  • Saturday and Sunday: 10 AM to 5 PM*

* Eastern Standard Time

  • By email at info@gosselinphoto.ca (available 24/7)

Price adjustments

I have seen a product at a lower price elsewhere. Do you offer price adjustments?

In order to offer you the best possible prices, Gosselin offers to match the price of the competition, but under certain conditions.

We invite you to consult our page on the subject.

Used products

Can I sell my old photo or video equipment to you?

Yes (under certain conditions). Gosselin Photo et Vidéo is always on the lookout for good used photographic equipment for the benefit of its customers!

As for you, it's a great way to save money on the purchase of more recent equipment.

Several criteria are taken into account when evaluating your equipment. First of all, the market for the equipment. Not all cameras or video cameras can be purchased and the value will vary depending on the demand for that equipment. Then, there is the condition of the equipment, i.e. its appearance, functioning, degree of wear and tear, and if the accessories are included.

We will be able to give you a preliminary ESTIMATE of the buyback value of your equipment based on the information provided. To obtain an estimate, please fill out the form on this page.

However, a Gosselin technician/advisor must examine the gear in-store before confirming the amount of the preliminary estimate.

Please come to the store of your choice with your equipment and your preliminary estimate. Our preliminary estimate is valid for 14 days.

Collège Gosselin - Courses, Webinars, Photos outings

I would like to learn how to use a camera. Do you offer classes?

Of course we do! Collège Gosselin is the perfect place to learn more about photography, videography and image processing.

Whether you're a beginner or an advanced photographer, you can find a course at your level and on the subjects that interest you most.

For more information about Collège Gosselin and to find out the course schedule, please visit the Collège Gosselin page
My company would like to offer photo and/or video training to some of its employees. Do you offer this type of service?

Yes, we do! We offer training customized to the needs of your company, whether it's a small company with a few people or a larger one with hundreds of employees.

Have you recently acquired new photo and video equipment and want to train your staff?

Looking to take your e-commerce studio to the next level?

The experts at Collège Gosselin, our training division, will equip you with passion and rigor.

For more information, please visit the corporate training page

Products for photo and video professionals

Do you offer products for photo and video professionals?

Yes, we do. The best place for all professional products is our Downtown Store which has a section dedicated to photo and video professionals.

Looking for a service tailored to professionals, institutions, and businesses? Discover Gosselin PRO!

Atelier Photo

I have questions regarding the Atelier Photo, how do I get answers?

For all your questions concerning anything to do with the Atelier Photo, we have a dedicated FAQ section on the Atelier Photo site, you can visit it here

Careers

I would like to work for Gosselin! How do I apply?

Are you passionate about photography and/or videography and interested in working for Gosselin?

We want to meet you!

Send your resume to rh@gosselinphoto.ca indicating the store or head office role you would like to apply for.

Visit our Careers page for more information.

Media collaborations, sponsorships, ambassadors and collaborators

I would like to do a media collaboration or sponsorship with you. How do I proceed?

For all media collaboration or sponsorship requests, please send a message to info@gosselinphoto.ca with the details of the collaboration (if you have a media kit, please include it) and we will get back to you as soon as possible.
J’ai vu que vous aviez un programme d’ambassadeurs et de collaborateurs. Comment faire pour soumettre ma candidature ?

Vous êtes photographe ou vidéaste et désirez devenir un ambassadeur ou vous êtes un créateur de contenu et voulez collaborer avec Gosselin ?

Veuillez nous envoyer un message avec de l’information sur qui vous êtes et une proposition de votre collaboration à info@gosselinphoto.ca et un membre de notre équipe communiquera avec vous dans les plus brefs délais.

Staying informed

How can I stay informed about your new products, promotions or events?

The best way is to subscribe to our newsletter, you can do so at the bottom of this page.

Don't worry, you can unsubscribe at any time!