Need technical assistance with your new product?

If you experience any technical issues with your new product, please contact Gosselin Customer Service before initiating a return. Our team will be happy to assist you.
 
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Gosselin wants you to be completely satisfied with your purchase.

If for any reason you want to return or exchange an item, we will be glad to do it,  within the time frames specified below. This is part of Gosselin's Satisfaction Guarantee policy.

Time limit for a return or a refund:

  • For online purchases, 14 days from the date of receipt.
  • For in-store purchases, 14 days from the date of purchase.

Any claim for a damaged or defective item upon delivery, must be made within 2 days following the delivery date.

Items that cannot be returned or refunded:

  • Memory cards or external storage (if the packaging is open)
  • Software with an open box or envelope
  • Paper and chemistry
  • Films
  • Any special order
  • Gosselin gift cards
  • Drones
  • DJI products (if the box is open)
  • Batteries
  • Lamps
  • Printer ink
  • Printers that have had their ink cartridges installed
  • Calibration systems
  • Headphones and earphones (if the box is open)

Return Eligibility Requirements:

  • All items must be returned in their original condition, including their original packaging, accessories, and manuals.
  • Items must be inspected by a Gosselin employee before any refund is issued.
  • Gosselin reserves the right to charge the client for any missing, broken, or damaged item.
  • Returned articles must be brought with the original invoice.
  • Refund is made on the same payment method used for the initial purchase.
  • If you are experiencing technical difficulties with your new product, please contact Gosselin Customer Support first before requesting a return.

How to return a product:

If your purchase was made in-store, you may return or exchange an item by visiting the Gosselin store location of your choice and presenting all 3 of the following: 

  • Your original receipt received in-store or by email for online orders 
  • A valid photo ID 
  • The credit card used to complete your purchase

If your purchase was made online, you have the option to return an item free of charge by mail.

If you placed your order through your Gosselin online account:

  • You can submit a return request through your account. 
  • You may contact our customer service team. 

You can reach our customer service team using one of the following methods: 

• 1-844-882-3999
• Live Chat
• info@gosselinphoto.ca