Choose your preferred delivery method

Gosselin offers you 2 ways to get your online orders:
  1. Delivery to your home - free with any purchase of $49 or more (before taxes).
  2. Free pick-up at the store of your choice. A great opportunity to get some advice on your new purchase. Simply select this option when you complete your order as well as your preferred store. When your order is ready, you will receive a confirmation email indicating that your package is available for pickup. Simply come to the store with the following documents: 
  • The email with your order confirmation
  • A government-issued photo ID
  • The credit card used to place the order

IMPORTANT: Only the cardholder of the credit card used to place the order is authorized to pick it up in-store.
Additional Information
  • Gosselin’s online store sells and ships items only within Canada.
  • We cannot ship to a PO box, third-party carrier or address outside of Canada.
  • We cannot ship items from the same order to multiple delivery addresses.
  • For any issue related to your order, please contact the Gosselin customer service by email at info@gosselinphoto.ca.
Live support is also available online:

Mon to Wed

9 a.m. to 6 p.m.

Thu and Fri

9 a.m. to 9 p.m.

Sat and Sun

10 a.m. to 5 p.m.

Fast, affordable shipping across Canada
All provinces

excluding NU, YT & N.W.T.

NU, YT & N.W.T.**

Product orders $49 and over (before taxes)*

FREE

$14.95

Product orders of less than $49 (before taxes)*

$9.95

$29.95

Product orders of less than $49 (before taxes)*

FREE

n/a

Photo prints, Photo Gifts, Photo Decor & Photo Books

Atelier Photo orders of less than $49 (before taxes)*

$9.95

n/a

* Excludes the delivery of laboratory chemicals, or bulky products such as printers and backdrops. In certain cases, and upon your approval, additional shipping fees may be charged based on the weight and dimensions of the items ordered.

** Additional charges apply to deliveries to certain remote areas far from our shipping warehouse.

Delivery time

For products that are in stock in our Laval warehouse, the delivery time is between 2 and 5 business days*.

For products in stock in another of our stores and that require a transfer, the delivery time will be between 3  and  7  business days*.

If the item is not in stock, we will place an order with our suppliers. As soon as the item is received at our warehouse, usually within 14 business days, we will deliver it to you within the time frame mentioned above*.

* Please note that this may vary due to unpredictable delays from our delivery partners.

If you order multiple items, you may receive them in separate shipments. If this is the case, it will be mentioned in the delivery email you receive. You will receive an email notification for every shipment with individual tracking numbers.

You may also log into your account at any time to get the latest status of your order. Under the tab “Order history”, you can see the status of your order, the items ordered, expected delivery date, and also track your order.

The safety of your package is our priority

*** All our shipments contain valuable material and the delivery company must obtain a signature upon delivery.

Orders of $2500 or more will be delivered  to the nearest post office. The person picking it up must be the cardholder of the credit card used for the order . An ID will be required.

More information
  • No package can be shipped to a P.O. box, a third-party freight company, or to an address outside Canada.
  • We cannot ship separate items of a single order to multiple delivery locations.

For all problems relating to your order, please contact Customer Service by live chat or by phone at 1-844-882-3999.

  • Monday to Wednesday: 9 a.m. to 6 p.m.
  • Thursday and Friday: 9 a.m. to 9 p.m.
  • Saturday and Sunday: 10 a.m. to 5 p.m.

Eastern Standard Time

Or any time by email at info@gosselinphoto.ca

***We have implemented a new delivery policy for parcels valued at $2500 or more to provide you with the best service and ensure customer satisfaction. From now on, these parcels will be delivered to the nearest post office to your home or the designated delivery address to protect your new purchase.

Please note that your order may arrive in multiple packages due to space constraints or availability. All parcels in your order with a value exceeding $2500 will be subject to this delivery method.

Furthermore, to further safeguard your purchase, we would like to inform you that the signature of the cardholder used for the purchase will be required at the post office upon parcel collection. This additional measure is implemented to protect your items and ensure your satisfaction as a customer.

We are committed to providing high-quality service and ensuring the secure delivery of your valuable parcels.